Frequently
Asked Questions
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Ticket Related
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Our ticket prices change as we draw closer to the event. To see the current pricing, please continue to our buy tickets page.
Tickets can also be purchased at the gate for $65 per person.
Please note: Children under the age of 2 years are free to enter Santa’s Wonderland and do not require a ticket.
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All guests aged 2 years and over require a ticket.
Children under 2 years enter free and do not require a ticket.
Access to rides, ice skating and jumping castles is restricted to children aged 2 years and over.
Height restrictions apply to selected rides and attractions.
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Each ticket to Santa’s Wonderland includes unlimited access to:
Over 12 family and children-only rides
Ice skating
Dodgem cars
Jumping castles
10-stop Christmas Activity Trail
Live stage shows
Endless photo opportunities
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Food and drinks, including popcorn, fairy floss, lollipops and gingerbread.
Santa's Wonderland merchandise and showbags.
Face painting and carnival sideshow games.
Santa photos - available for purchase separately.
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Please click here and enter your email address. Copies of all your active tickets will be resent to your inbox.
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To redeem your complimentary tickets, follow our simple step-by-step guide:
Head to our Buy Tickets page.
Select the date and time you would like to attend.
Enter the number of tickets you’d like to order.
Click the buy now button.
On the payment page, click ‘Do you have a coupon code?’
Enter your coupon code into the box and click ‘Apply Coupon’ (Please note that coupon codes are case sensitive).
If you have any trouble, please contact our ticketing team with your code and the issue at service@santaswonderland.com.au or 08 7100 1416, and they will assist you.
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Our elves work hard to make sure you receive your tickets in a timely manner. If you have purchased your tickets but can’t find them, please check your junk folder.
If you still can’t locate your order confirmation, please contact our friendly ticketing team at service@santaswonderland.com.au or 08 7100 1416. Please include the email address you used to purchase the tickets, the day and session time you booked, and our team will reissue your tickets.
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Tickets to Santa’s Wonderland are non-refundable but are fully transferable. If you want to sell them or pass them on to a friend to use, please contact our Ticketebo service team at service@santaswonderland.com.au or 08 7100 1416 so we can formally update the details.
For a full refund, tickets must be purchased with refund insurance at checkout.
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If you cannot attend your session or wish to transfer your tickets to someone else, please contact our ticketing team at service@santaswonderland.com.au or on 08 7100 1416, who will do their best to accommodate you.
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A minimum of one supervising adult is required for every six children.
For children under 6 years of age, a minimum of one supervising adult is required for every four children.
OSHC educators and/or teachers are responsible for supervising and managing all children throughout the duration of the event, as a parent or guardian would.
Supervisors are responsible for ensuring children meet the safety requirements for each ride and activity.
Supervisors are also responsible for assisting children with collecting, fitting and returning ice skates.
All children included in a group booking must meet Santa’s Wonderland ride and activity restrictions.
We recommend group bookings include a minimum of 20 children.
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Please call our ticketing office on 08 7100 1416 to make a booking.
General FAQs
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Sessions run daily from 4-24 December. To see if two sessions are running on your preferred day, head to our Buy Tickets page and select your preferred date.
Morning: 10am - 1pm
Afternoon: 2pm - 5pm
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Please arrive 30 minutes before your session start time. This will ensure you have plenty of time to scan your tickets, see Santa and the pre-show entertainment, and be ready to enter when the red curtain opens.
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Yes, you can still enter as normal if the session has already commenced.
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Adelaide Showground has plenty of parking onsite. You can view the full details and map of the Adelaide Showground website here.
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Santa’s Wonderland is located in the Jubilee Pavilion at the Adelaide Showground. Entry is through the Duncan Gallery via the Atrium. We recommend entering through the Kidman Gate via Rose Terrace or the Ridley Gate via Goodwood Road.
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Yes, it is! We want everyone to be able to access Santa’s Wonderland and have made sure there is plenty of room for prams and wheelchairs to be manoeuvred around the space.
All areas of the Adelaide Showground are accessible via ramps and lifts, and wheelchair-friendly toilets are available throughout the venue. Disabled parking bays are also available on-site.
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Cash and card options are available at select Santa’s Wonderland outlets.
Cash is accepted at:
Carnival games
Santa’s Gift Shop
Slushies
Candyland Shop
Card only:
Food Village
Santa Photos
Ice skating socks
Showbags
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Weekends and school holiday sessions are our busiest - often selling out very quickly! While we do cap each session to ensure everyone can have a great time and enjoy the full Santa’s Wonderland experience, we do recommend booking a weekday session if you prefer a quieter atmosphere.
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Santa’s Wonderland is filled with fun activities and rides for children of all ages, but please make sure you have your tickets with you, ready to scan at the entrance.
Each session runs for three hours, so patrons are welcome to bring along snacks and food. Otherwise, our Food Village and kiosks have a variety of food and drinks available for purchase throughout each session.
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We recommend bringing a jacket or jumper along as it can get cold inside.
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Lockers are available through the Adelaide Showground in the Atrium before entering Santa’s Wonderland through the Duncan Gallery. To view a map of the Adelaide Showground, click here.
Santa Photos
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Yes, you can! Our Santa Photos ‘Elf Photo Pack’ is available to purchase online for $39.95, saving you $10, compared to booking at the event. Time slots are limited and often book out, so we would recommend pre-purchasing your Santa Photos with your entry tickets.
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To make your visit as easy as possible, you can purchase an 'Elf Photo Pack' when booking your Santa’s Wonderland tickets online.
To purchase Santa Photos with your entry tickets:
Head to the Buy Tickets page.
Select your preferred date and session time.
Choose the number of entry tickets required.
Add QTY (1) for the 'Elf Photo Pack' (maximum of 8 people per photo sitting).
Click Buy Now and proceed to checkout.
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You can still add Santa Photos by following these steps:
Head to the Buy Tickets page.
Select the same date and session time as your existing booking.
Add QTY (1) for the 'Elf Photo Pack' only (maximum of 8 people per photo sitting).
Click Buy Now and proceed to checkout.
Please note: When purchasing an 'Elf Photo Pack' separately, you will need to tick the acknowledgement box confirming that the purchase is for Santa Photos only and does not include event entry.
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When you arrive at Santa’s Wonderland, our helpers will scan your entry tickets at the gate. Once inside, please head directly to the Santa Photos table to book your preferred photo timeslot before entering the Jubilee Pavilion through the red curtains.
When it’s time for your photo, head to the Santa Photos area located inside the Jubilee Pavilion and present your 'Elf Photo Pack' ticket for scanning before your session.
If you arrive after your session start time, please go straight to the Santa Photos area inside the Jubilee Pavilion, where one of our helpers will assist you in selecting the next available timeslot.
Please note: Walk-in Santa Photo bookings are limited and subject to availability. We recommend purchasing your Elf Photo Pack online to save $10 and guarantee your Santa Photos.
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Our 'Elf Photo Pack' can be added to your Santa’s Wonderland experience and includes photos for up to 8 people per sitting.
Elf Photo Pack:
$39.95 when pre-purchased online (save $10)
$49.95 for walk-in bookings on the day (subject to availability)
Each Elf Photo Pack includes:
One 6" x 8" print
Two 4" x 6" prints
Four wallet-sized photos
One clear magnet frame
One high-resolution digital image for unlimited printing and sharing
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If you have any questions about your photos or the package you purchased, please contact service@santaswonderland.com.au or call 08 7100 1416, who will assist with your enquiry as quickly as possible.
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You will not be able to order more photos after the event.
Food & Drinks
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Yes! Our Food Village offers a huge range of carnival-style food, drinks and sweet treats for the whole family to enjoy.
For the kids, our popular Wonder Meal includes 3 chicken nuggets, hot chips, a drink of choice and a Santa’s Wonderland toy to take home. New for this year is our Junior Cheeseburger Meal option.
You'll also find plenty of carnival favourites, including Dagwood dogs, twisted chips on a stick, burgers and hot dogs.
The Santa's Wonderland experience isn't complete without a sweet treat! Enjoy hot-filled donuts with Nutella, caramel, jam or cinnamon filling, Nutella and caramel churros, chocolate strawberries, creamy soft-serve ice cream and our famous Dole Whip sorbet.
You can also enjoy fairy floss, crispy toffee apples, popcorn and refreshing slushies served in a take-home sipper cup.
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Yes, there is a range of gluten-free options (coeliac-friendly).
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Yes, if carnival food isn’t your style, you’re welcome to bring your own food and drinks.
Ride Restrictions
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For the safety of our community and to ensure everyone has a safe and enjoyable experience, including all the little believers, parents, caregivers and elves, we do have some ride restrictions.
Children under the age of 2 are NOT permitted to ride amusement rides, jumping castles, or ice-skate, however are free to enter without a ticket.
Children must meet the following requirements to go on all rides:
Be 2 years or older and sit upright unsupervised
Meet each ride’s height restrictions, which are displayed at each ride.
Please visit our Ride Rules and Regulations page here for the full details.
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Adults can accompany children on the following rides:
Dodgems
Super Planes
Tea Cups
Wave Rider
Ice Skating
Some rides have a maximum age limit of 12 years old. For children 12+, they can enjoy ice skating, wave rider, dodgem cars, tea cups and aeroplanes.
Please note: Adults are not permitted on some rides due to weight restrictions. Some rides may be closed due to scheduled maintenance or for safety.
Visit our Ride Rules and Regulations page here for the full details.
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Tiny believers under 2 are free to enter Santa’s Wonderland. Please understand we need to keep everyone safe, so age and height restrictions apply. Under 2’s can enjoy the 10 Stop Christmas Activity and dance and sing along to live stage performances.
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Ice skating is available to anyone over 2 years of age who meets the height requirements. Children are the responsibility of their guardian onsite and must adhere to our strict terms and conditions to ensure the safety of everyone else.
Please note: The ice skating rink will close to new skaters 15 minutes before the end of the event so our staff can reseal the rink.
I acknowledge that ice skating and/or jumping castles and/or similar dangerous recreational activities are inherently dangerous activities, and my associated participation or preparation is conditional on my having read and agreeing to Santa’s Wonderland Liability Waiver.
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Please ensure your child has socks, and we recommend a spare change of clothes - ice skating can get wet!
Disability & Sensory Aware
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Yes, we do! While the person with the disability must buy a ticket, their companion does not. Simply show your valid companion card on arrival at the venue, and you will be let in free of charge.
For more information about Companion Cards, please go to the SA Government’s website
FAQs webpage relating to Companion Cards.
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Santa’s Wonderland includes a range of amusement rides, stage shows, bright lights and large crowds, which we understand can be overwhelming for some children. If you require a quieter session, we recommend booking a weekday session time before the school holidays, as these are typically quieter and have lower attendance. We have a few quieter activity stops at Santa’s Wonderland, which may provide a small reprieve from the noise of the rides.
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We’ve partnered with SACARE to develop the Quiet Zone, a retreat for regulating and resting. A calm, peaceful space designed to accommodate attendees with sensory sensitivities. It’s an opportunity to enjoy the event's fun and festivities, but take breaks when necessary.
We welcome everyone and anyone to take time out and enjoy the Quiet Zone, to decompress, regulate and regain balance in an inclusive, considerate space. If you do need a break from the bright lights, large crowds and noise, you are welcome to picnic outside on the lawns of the showground and return to your session later.We welcome everyone and anyone to take time out and enjoy the Quiet Zone, to decompress, regulate and regain balance in an inclusive, considerate space. If you do need a break from the bright lights, large crowds and noise, you are welcome to picnic outside on the lawns of the showground and return to your session later.
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Wristbands are available at entry for families who would like to discreetly indicate that a child has a disability or is sensory-sensitive. These are optional and assist our staff by signalling that additional assistance may be needed.If you’d like for your child not to be photographed by our team, please also wear a blue wristband.