FAQs

Ticket Related FAQs

  • Our ticket prices change as we draw closer to the event. To see the current pricing please continue to our buy tickets page.

    Tickets can also be purchased at the gate:

    Weekdays: $50 per person

    Weekends: $55 per person

    Please Note: Children under the age of two years are free to enter Santa’s Wonderland and do not require a ticket.

  • All adults and children aged 2 years and above require a ticket to enter the event

    Children under the age of two years are FREE to enter and do not require a ticket.

    Children must be 2 years and over to ice skate, toboggan and go on amusement rides and jumping castles.

    All children over 2 years must meet the height requirements displayed at each ride and activity.

  • Each ticket to Santa’s Wonderland includes unlimited:

    Amusement rides (dragon wagon coaster, ride on motor bikes, convoy trucks, super planes, elephant train ride, Santa fe train, jumping castles and ride on reindeers)

    Ice skating and tobogganing

    10-stop activity trail including interactive colouring in, writing a letter to Santa, Christmas storytelling with Mrs. Christmas, collecting magic reindeer food and designing your own bauble.

    Selfie stops

    Live stage show performances

    Tickets do NOT include food and drinks, gifts and merchandise from Santa’s gift stores, gingerbread decorating, face painting or carnival games and official Santa photos. These must be purchased independently of your ticket.

  • To redeem your free tickets, follow our simple step-by-step guide:

    Head to our booking page.

    Select the date and time you would like to attend.

    Click buy tickets.

    Enter the number of tickets you’d like to order.

    Click the buy now button.

    On the payment page, click ‘Do you have a coupon code?’

    Enter your coupon code into the box and click apply coupon. (Please note that coupon codes are case sensitive)

    This will apply the discount code to your ticket/s, please complete the rest of the booking with your details as required.

  • Sometimes our systems suffer from too much Christmas cheer and codes can be rejected. If this happens please contact our ticketing team with your code and the issue at service@santaswonderland.com.au or 08 7100 1416 and they will be able to assist you.

  • Tickets to Santa’s Wonderland can be bought at the gate, however booking online is the best value. The ticket price rises each month, so make sure to book early and save to avoid disappointment. Some of the more popular sessions sell out (particularly our weekend sessions).

  • Our elves work hard to make sure you receive your tickets in a timely manner. If you have purchased your tickets but can’t find them, please check your junk folder. If you still can’t locate confirmation of your order, please contact our friendly ticketing team at service@santaswonderland.com.au or on 08 7100 1416. Please include your email address that you purchased the tickets with, the day and session time booked and our team will reissue your tickets.

  • Tickets to Santa’s Wonderland are non-refundable but are fully transferable. If you want to sell them or pass them on to a friend to use, please contact our ticketing team at Ticketebo at service@santaswonderland.com.au or on 08 7100 1416 so that we can formally update the details.

    For a full refund, tickets must be purchased with refund insurance at the checkout.

    If you cannot attend your session for any reason, please contact our ticketing team at service@santaswonderland.com.au or on 08 7100 1416 who will do their best to accommodate you.

  • If you cannot attend your session for any reason or need to change your booking, please contact our ticketing team at service@santaswonderland.com.au or on 08 7100 1416 who will do their best to accommodate you.

  • Santa’s Wonderland tickets are fully transferable. If you want to sell them or pass them on to a friend to use, please contact our ticketing team at Ticketebo at service@santaswonderland.com.au or on 08 7100 1416 so that we can formally update the details. Tickets that are not formally updated by our ticketing team unfortunately cannot be accepted at the gate.

  • Yes we do! While the person with the disability is required to buy a ticket, their companion does not. Simply show your valid companion card on arrival at the venue and you will be let in free of charge.

    For more information about Companion Cards, please go to the SA Government’s FAQs webpage relating to Companion Cards.

General FAQs

  • We offer two session times to accommodate each family. Sessions run daily from the 1st - 24th of December:

    Morning: 10am - 1pm

    Afternoon: 2pm - 5pm

  • For the safety of our community and to ensure everyone has a safe and enjoyable experience, including all the little believers, parents, caregivers and elves, we do have some ride restrictions, these include:

    Children under the age of two are NOT permitted to ride on amusement rides, jumping castles, tobogganing, ice skating.

    Children must meet the following requirements to go on all rides:

    Be two years or older and sit upright unsupervised

    Meet each ride’s height restrictions which are displayed at each ride.

    Adults can accompany children on the following rides:

    • Dodgems

    • Super Planes

    • Tea Cups

    • Wave Rider

    • Ice Skating

    • Tobogganing

    Please note: adults are not permitted on some rides due to weight restrictions.

    Some rides have a maximum age limit of 12 years old. For children 12+ they can enjoy ice skating, tobogganing, wave rider, dodgem cars, tea cups and aeroplanes.

    Some rides may be closed due to scheduled maintenance or for safety.

    The Christmas Activity trail is designed for all ages and includes:

    • Writing a letter to Santa

    • Storytime with Mrs. Christmas

    • Collecting magic reindeer food, including a fresh carrot from Pick a Local

    • Collecting a fresh Fleurieu Milk for Santa

    • Decorating your own bauble

    • Creating Christmas craft like all talented Picassos’

    • Dancing and singing along to live stage performances

    • Visiting the Snow Queen

  • Please arrive 30 minutes prior to your session start time. This will ensure you have plenty of time to scan your tickets, see Santa and the pre show entertainment and be ready to enter when the magical doors open.

  • Adelaide Showground has plenty of parking onsite. You can view the full details and map on the Adelaide Showground website.

    The current parking fees for Adelaide Showground are:

    First half hour: Free

    ½ hour to 2 hours: $6.00

    Day rate (2+ hours): $14.00

    Please note that these Adelaide Showground car parks are now cashless.

  • Santa’s Wonderland is located in the Jubilee Pavilion at the Adelaide Showground - entry is via the Duncan Gallery. We recommend entering via Rose Terrace, and either Kidman or Plaza Gate - you’ll see Santa’s helpers there ready to greet you!

  • The Adelaide Showground is located five minutes from the Adelaide CBD. There are a variety of bus, train and tram routes that stop close to the showgrounds. For further information please visit the Adelaide Showground website.

  • Santa’s Wonderland is for anyone who loves the magic of Christmas!

    Packed with amusement rides, jumping castles, live stage performances, ice skating, tobogganing and a 10-stop activity trail that has everything from writing a letter to Santa (don’t worry we have express shipping!), storytime with Mrs. Christmas, collecting magic reindeer food to a range of Christmas craft activities. There’s something everyone can enjoy at Santa’s Wonderland!

    For the safety of our community, Santa does have some restrictions in place to ensure everyone’s safety. You can read all of our ride restrictions above.

  • Yes it is! We want everyone to be able to access Santa’s Wonderland and have made sure there is plenty of room for prams to be manoeuvred around the grounds or parked.

  • Yes there is! We have a huge range of carnival style food available onsite, including your favourite dagwood dogs, popcorn, fairy floss, hot chips, donuts and sweet treats.

    There is also a retail area that serves salads, wraps, cakes and coffee. They also have a range of gluten free options (coeliac friendly) including:

    • Thai Chicken Salad

    • Burrito Bowl

    • Fruit Salads

    • Yoghurts

    • Hot Chips (cooked separately)

    If carnival food isn’t your style, you’re welcome to bring your own food and drinks.

  • Cash and card options are available at select Santa’s Wonderland outlets. For the full list see below:

    Cash is accepted at:

    Carnival games

    Santa’s Gift Shop

    Slushies

    Candyland Shop

    Card only:

    Food Village

    Santa Photo Experience

    Ice skating socks

    Showbags

  • Yes it is! All areas of the Adelaide Showground are accessible by ramps and lifts and have wheelchair friendly toilets throughout the venue. Disabled parking bays are also available onsite.

  • Santa’s Wonderland includes a range of amusement rides, stage shows, bright lights and large crowds which we understand can be overwhelming for some children. If you require a quieter session we recommend booking a weekday session time before school holidays as these are typically quieter and have lower attendance.

    We do also include a few quieter activity stops at Santa’s Wonderland, including storytelling with Mrs. Christmas and colouring in stations which may be more suitable for your child. Please remember if you do need a break from the bright lights, large crowds and noise, you are welcome to picnic outside on the lawns of the showground and return to your session later.

    We’ve also partnered with SACARE to develop the Quiet Zone, a retreat to regulate and rest. A calm, peaceful space created to cater to attendees with sensory sensitivities. It’s an opportunity to enjoy the fun and festivities of the event but take breaks when necessary.

    We welcome everyone and anyone to take time out and enjoy the Quiet Zone, to decompress, regulate and regain balance in an inclusive, considerate space.

  • Ice skating is available to anyone over 2 years of age. Please ensure your child has socks and we recommend a spare change of clothes - ice skating can get wet! Children are the responsibility of their guardian onsite and must adhere to our strict terms and conditions to ensure the safety of everyone else.

    Please note the ice skating rink will close to new skaters 15 minutes prior to the end of the event so that our staff can reseal the rink.

  • Weekends and school holiday sessions are our busiest - often selling out very quickly! While we do cap each session to ensure everyone can have a great time and enjoy the full Santa’s Wonderland experience, we do recommend booking a weekday session if you prefer a quieter atmosphere.

  • No, pets are not permitted at Santa’s Wonderland.

  • Santa’s Wonderland is filled with fun activities and rides for children of all ages, but please make sure you have your tickets with you, ready to scan at the entrance.

    Each session goes for three hours which can be a long time for little believers, so patrons are welcome to bring along snacks and food. Otherwise our food village and kiosks have a variety of food and drinks available for purchase throughout each session.

    We recommend bringing a jacket or jumper along as it can get cold inside - especially near the ice rink! If you’re planning on ice skating, we recommend a spare set of clothes just in case you slip over.

Photo Package FAQs

  • Yes you can! Our Elf Photo Pack is available to purchase for those looking to capture their special memories at Santa’s Wonderland.

  • We want your experience to be as simple as possible, which is why you can purchase your photo package when you book your tickets! Simply select ‘Elf Photo Pack’ - be sure it matches your Santa’s Wonderland session time - and continue to the checkout.

  • On the day of your session, Santa’s helpers will greet you asking if you have booked Santa photos. Please confirm your booking with them and select an appointment time.

    If you arrive late or don’t see them, look for the Santa photo kiosk area and book a time to have your photos taken at your session. But please note onsite appointments are based on available time slots that are available on the day.

  • Our photo pack is available for additional purchase during your Santa’s Wonderland session (up to 8 people per sitting).

    Elf Photo Pack - $34.95

    Includes one 6×8” print, two 4×6” prints, four wallet photos, one magnet frame (in clear) and a link to one high-resolution digital file for unlimited prints and sharing.

  • If you have any questions about your photos or the package you purchased please contact service@santaswonderland.com.au or call 08 7100 1416 who will assist with your enquiry as quickly as possible.

COVID Safe FAQs

  • Santa’s Wonderland collaborates with SA Health and SAPOL to put in place measures to ensure our event is as safe as possible.

    To a certain degree, these measures will only work if everyone plays their part in keeping Santa’s Wonderland Safe.

    We are guided by and follow SA Health advice.

    Our website and social media alerts will be updated based on changes to restrictions.

    Before you attend Santa’s Wonderland, make sure you’re up-to-date with the latest guidelines from SA Health.

    We look forward to welcoming you to Santa’s Wonderland.

  • No vaccination is not mandatory at Santa’s Wonderland.